Working with us
How do I get a quote?
Call or email with a brief description of what you need. For project work, we will typically ask a few questions to understand the scope before providing a fixed-price quote or a time-and-materials estimate. For support work, we can usually provide an indicative cost based on the platform and the nature of the issue.
Do not wait until you have a perfectly written scope document. A phone call is usually faster.
Do you work on a fixed-price or time-and-materials basis?
Both, depending on the type of work. Project work with a defined scope — a PLC migration, a SCADA upgrade, a new installation — is typically priced fixed. Support work, fault diagnosis, and projects with uncertain scope are typically priced time-and-materials with an agreed estimate.
We will tell you which approach is more appropriate for your situation and why.
How quickly can you respond to a fault call?
For production-stopping faults, we respond directly. Support contract clients receive priority response with committed response times. For non-contract clients, we respond as capacity allows — typically same day for urgent faults during business hours.
For sites with remote access configured, we can often begin diagnosis within an hour of the call without needing to travel to site.
Do you travel to site?
Yes. We are based in Mackay and travel regularly to Bowen Basin mine sites, the Burdekin, the Pioneer Valley, and across Central Queensland. Travel requirements are factored into project quotes. For sites with remote access, many support and fault-finding tasks can be handled without a site visit.
RPEQ engineering
What is RPEQ and when is it required?
RPEQ stands for Registered Professional Engineer of Queensland. It is a professional registration issued by the Board of Professional Engineers of Queensland (BPEQ) to engineers who meet specific education, experience, and competency requirements.
In Queensland, the Electrical Safety Act requires that electrical engineering work beyond a defined threshold be designed, checked, or supervised by an RPEQ-registered engineer in the relevant discipline. For most significant electrical modifications on industrial plant — new switchboards, additions to existing switchrooms, modifications to protection systems, new large equipment installations — an RPEQ-stamped engineering package is required.
Our principal engineer Dennis Murphy holds RPEQ registration in electrical engineering.
What does an RPEQ engineering package include?
An RPEQ engineering package typically includes the electrical design drawings (single-line diagrams, panel layouts, cable schedules), protection coordination calculations where required, and a design verification stamp from the RPEQ. The package documents that the design has been reviewed and verified by a registered professional engineer.
The exact content depends on the nature of the work and the requirements of the site or principal contractor.
Do I need RPEQ engineering for PLC work?
PLC programming itself does not require RPEQ sign-off. However, if the PLC project involves modifications to the electrical installation — new I/O panels, power supply changes, modifications to motor control centres — then the electrical design for those modifications will require RPEQ engineering.
Platforms and systems
Which PLC platforms do you work on?
Rockwell ControlLogix, CompactLogix, PLC-5, and SLC 500. Siemens S7-300, S7-400, S7-1200, and S7-1500. Beckhoff TwinCAT 2 and TwinCAT 3. If you have something else, ask — we have worked on a range of less common platforms and may still be able to help.
Which SCADA platforms do you work on?
AVEVA System Platform, InTouch (all versions including legacy Wonderware), and AVEVA Edge. Ignition (all current versions, Perspective and Vision). We also work on older platforms including Citect and GE iFIX for maintenance and migration projects.
Can you work on a system you have not seen before?
Yes. Most industrial control systems are built on a relatively small number of platforms with common patterns. If the platform is one we work on regularly, we can work effectively on an unfamiliar site application. If it is a less common platform, we will tell you our level of familiarity and whether we can help.
Support contracts
What does a support contract include?
Support contracts are scoped to suit the client. Typical inclusions are: priority response for production-stopping faults, remote access setup and maintenance, a defined number of engineering hours per month for minor modifications and maintenance, and regular system health checks. Annual retainers covering a defined scope of reactive and proactive support are also available.
Do you offer 24/7 support?
For support contract clients, our on-call engineer is available outside business hours for production-stopping faults. Out-of-hours response is for genuine production emergencies — not for planned work or non-urgent issues. Call 0428 500 880 for urgent fault support.
Can you support our system remotely?
For systems with secure remote access configured, yes. Remote fault diagnosis and program support via VPN is available for support contract clients and can often resolve faults without a site visit. Setting up appropriate remote access infrastructure is something we recommend including in any new project scope or support contract setup.